Terms and Condition

Terms and Conditions

Welcome to Yambu Hub. Please read these Terms and Conditions carefully before using our platform, including our website and mobile application.

This document is an electronic record generated by a computer system and does not require any physical or digital signature.

1. Introduction

Yambu Hub (referred to as “we,” “us,” or “our”) operates an online marketplace in Nepal. These Terms and Conditions govern your use of our website, mobile app, services, and tools (collectively, the “Platform”).

By accessing or using the Platform, you agree to comply with these Terms and Conditions (also known as the “User Agreement”). If you do not agree, please do not use or register on the Platform.

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the Platform after changes means you accept the revised Terms.

2. Conditions of Use

A. Your Account

Some features require you to create an account. You are responsible for maintaining the confidentiality of your login credentials. All activities under your account are your responsibility.

We may suspend or terminate your account without notice if misuse, fraud, or breaches occur.

B. Privacy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

C. Platform Use

Yambu Hub serves as a digital marketplace where sellers list products and buyers purchase them. We facilitate the platform but do not partake in transactions or contracts between buyers and sellers.

D. Platform Availability

We strive to keep the Platform available at all times but may suspend service temporarily for maintenance or upgrades. We are not liable for any downtime or interruptions.

E. License and Access

We grant you a limited, non-transferable, non-exclusive license to use the Platform under these Terms. Commercial or unauthorized use is prohibited.

You must not misuse the Platform by unauthorized access, data mining, copying, resale, reverse engineering, or distribution without permission.

F. User Conduct

Users must not:

  • Upload harmful, illegal, or inappropriate content

  • Violate third-party rights

  • Impersonate others

  • Damage or disrupt our services or reputation

G. User Submissions

Content you post (reviews, feedback, etc.) may be used by Yambu Hub for marketing, analytics, or improvement. You agree not to post false, abusive, or unlawful content.

H. Intellectual Property

All content on Yambu Hub, including logos, images, text, and designs, is protected by intellectual property laws. You may not copy, modify, or use any content without explicit permission.

3. Conditions of Sale (Between Sellers and Buyers)

A. Contract Formation

Placing an order constitutes an offer to buy from the seller. Sellers reserve the right to accept or reject orders. Confirmation is sent only after dispatch.

B. Pricing and Availability

Prices are in Nepalese Rupees (NPR), inclusive of VAT unless stated otherwise. Prices and availability may change. Errors may result in order cancellation.

C. Cancellations and Returns

Orders can be canceled prior to dispatch. Please refer to our Return and Refund Policies for details.

D. Payment and Fraud Prevention

We accept cash on delivery, cards, and mobile wallets like eSewa and Khalti. Yambu Hub reserves the right to verify transactions to prevent fraud. Suspicious orders may be canceled.

4. Limitation of Liability

Yambu Hub is not liable for:

  • Product quality, performance, or legality (sold by third parties)

  • Delivery delays

  • Disputes between buyers and sellers

  • Listing errors or price mistakes

All transactions are at your own risk.

5. Indemnity

You agree to indemnify and hold harmless Yambu Hub, its affiliates, employees, and partners from any claims, damages, or losses resulting from your use of the Platform or violation of these Terms.

6. Communications

By using the Platform, you consent to receive communications via SMS, email, push notifications, or phone calls related to your account, orders, or promotions.

7. Termination

We may suspend or terminate your access at any time without notice for violations of these Terms. All granted rights will cease immediately upon termination.

8. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Democratic Republic of Nepal. Any disputes will be subject to the courts located in Kathmandu.

9. Contact Us

📧 support@yambuhub.com
📞 +977-9768717573
🏢 Yambu Hub Pvt. Ltd., Bhaktapur, Nepal