At Yambu Hub, we are committed to delivering your orders safely, quickly, and efficiently. Depending on the order and location, Yambu Hub will select the appropriate delivery method — either our in-house logistics team, the seller’s self-delivery, or a verified third-party delivery partner. All rules below apply regardless of the delivery method used.
Yambu Hub may deliver your order using one of the following methods based on availability and suitability:
Yambu Hub Logistics Team – Our in-house delivery team ensures safe and timely delivery.
Seller Self-Delivery – Sellers may deliver products directly to the customer when appropriate.
Third-Party Delivery Partner – Verified courier services or delivery partners may be used.
Note: Customers do not choose the delivery method; Yambu Hub determines the most suitable method. All policies apply to every delivery type.
Once your order is placed, you will receive a confirmation Order Number via SMS and Email.
Customers must present this Order Number at the time of delivery.
Orders will only be handed over after verifying the Order Number.
Inside Kathmandu Valley (Kathmandu, Bhaktapur, Lalitpur): 1–3 business days.
Outside Valley (Across Nepal): 3–5 business days.
Express Delivery (Selected Locations Only): Same-day or next-day delivery available with additional charges.
Delivery fees may vary depending on location, product size, and weight.
Free Shipping may be available on orders above NPR 2,000.
For Cash on Delivery (COD) orders, a small service fee may apply.
Delivery charges and policies are the same regardless of the method Yambu Hub selects.
At the time of handover, customers must show their Order Number for verification.
Delivery agents, sellers, or third-party partners must update the order status in the system immediately.
Only after confirmation will the order be marked as “Delivered.”
If the customer is unavailable, the delivery agent or seller will attempt delivery at least two times.
If unsuccessful, the package will be returned to the nearest Yambu Hub hub, seller’s warehouse, or designated pickup point.
In the case of prepaid orders, delivery charges will be deducted before issuing a refund.
If a customer refuses to accept a Cash on Delivery (COD) order, it will be marked as “Rejected at Door.”
Repeated refusal may result in restricted COD access for the customer.
Deliveries to remote or hard-to-reach areas may take additional time.
Extra charges may apply, or delivery may not be available.
All products are shipped in secure, tamper-proof packaging.
Fragile items are carefully packed with protective materials and labeled “Handle with Care.”
Sellers using self-delivery or third-party partners must follow the same packaging standards.
Order Placed: Order Number sent via SMS/Email.
Order Shipped: Tracking information shared if available.
Out for Delivery: Customer will receive a call or message from the delivery agent or seller.
Order Delivered: Confirmation SMS/Email will be sent.
Yambu Hub reserves the right to update or modify delivery charges, timelines, and policies at any time.
By placing an order, customers agree that this Shipping & Delivery Policy applies to all deliveries, no matter which method Yambu Hub selects.
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